Overview

Light Bringer Softwares (“ Light Bringer Softwares,” “ we,” “ us,” or “ our ”) respects your privacy and wants to explain, in plain English, how we collect, use, and share information through our website at https://lightbringersoftwares.com/explore-aghaz/ and related online services.

We are an indie game developer based in Pakistan and we aim to reach an international audience. Our website is intended for a general audience and is not directed to children under 13. We may also publish games on Steam and may use separate End User License Agreements (EULAs) or game-specific terms for our games and services. If a separate EULA, store page policy, or in-game notice applies, that document may govern those specific products or features in addition to this Privacy Policy.

By using our website, you acknowledge this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• our website;
• contact forms and support communications;
• account creation or sign-in features, if offered;
• mailing list or newsletter sign-ups;
• purchases or payment-related interactions on our website, if offered; and
• related community or promotional interactions connected to the website.

This Privacy Policy does not necessarily apply to third-party platforms, stores, or services that we do not control, even if we link to them.

2. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

You may choose to give us information such as:

• Email address
• when you contact us;
• when you sign up for news, updates, or newsletters;
• when you create an account, if account features are offered.
• Account information
• such as username, display name, login details, country/region, and other profile details you submit.
• Payment information
• such as billing name, billing email, billing address, purchase details, and transaction records;
• in many cases, full payment card details may be collected and processed by a third-party payment processor, not directly by us.
• Support ticket information
• such as the contents of your message, issue details, screenshots, attachments, device information you choose to provide, and any follow-up communications.
• Other information you voluntarily submit
• including survey responses, feedback, bug reports, contest entries, or similar submissions.

B. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and device type;
• operating system;
• pages viewed;
• dates and times of visits;
• referring website or link;
• approximate location derived from IP address;
• cookie identifiers and similar online identifiers;
• analytics information about how users interact with the website.

C. Information from Third Parties

We may receive information from third-party platforms or providers when relevant to operating our website or services, such as:

• payment confirmation data from payment processors;
• social media or community interaction data where you engage with our official channels;
• platform-related information when users interact with our Steam presence or related communities.

3. How We Use Information

We may use the information we collect to:

• provide, operate, and maintain our website;
• create and manage user accounts;
• process purchases, payments, and related records;
• communicate with you about updates, purchases, support requests, or account matters;
• provide customer service and technical support;
• improve website performance, usability, and content;
• understand how users interact with our website and promotions;
• detect, investigate, and help prevent fraud, abuse, security incidents, or unauthorized activity;
• enforce our terms, policies, and other legal agreements;
• comply with legal obligations; and
• develop, publish, market, and support our games and related services.

If we launch games, demos, or related services on platforms like Steam, some privacy terms for those products may also appear in platform notices, game-specific policies, or separate EULAs.

4. Cookies and Analytics

We may use cookies, pixels, local storage, and similar technologies to:

• remember user preferences;
• keep the website functioning properly;
• understand traffic and usage patterns;
• measure the effectiveness of site content or promotions;
• improve performance and user experience.

We may use general analytics tools to understand how visitors use the website. These tools may collect information such as pages visited, session duration, device/browser details, and similar usage data.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

5. Payments

If we offer purchases through the website, payment processing may be handled by third-party providers. In those cases:

• we may receive limited transaction-related information, such as confirmation that a payment was completed;
• the payment processor may collect and process your billing and payment details under its own privacy terms;
• we may keep purchase and transaction records for accounting, support, fraud prevention, and legal compliance purposes.

6. Support Tickets and Communications

If you contact us or submit a support request, we may use that information to:

• respond to your inquiry;
• troubleshoot issues;
• improve our games, website, and services;
• maintain internal support records;
• follow up with you about the issue.

Please avoid sending sensitive personal information unless it is necessary for your request.

7. How We Share Information

We do not sell your personal information in the ordinary sense of selling customer lists for money.

We may share information in the following situations:

A. Service Providers

We may share information with vendors or contractors that help us operate our website or business, such as providers of:

• website hosting;
• analytics;
• payment processing;
• cloud storage;
• customer support tools;
• email delivery or mailing list services;
• security or fraud-prevention services.

These providers may process information on our behalf to perform services for us.

B. Legal or Safety Reasons

We may disclose information if we believe it is reasonably necessary to:

• comply with applicable law, regulation, legal process, or lawful request;
• protect our rights, property, users, or the public;
• investigate fraud, abuse, security issues, or policy violations.

C. Business Transfers

If Light Bringer Softwares is involved in a merger, acquisition, investment, reorganization, asset sale, or similar transaction, information may be transferred as part of that process.

D. With Your Direction or Consent

We may share information where you ask us to do so or clearly consent.

8. Third-Party Services and Links

Our website may include links to or integration with third-party platforms and communities. For example, we may link to:

• our Steam developer page;
• the Steam page for Aghaz;
• our Discord community;
• our YouTube channel;
• our Instagram page.

These third-party services operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control. We encourage you to review their privacy notices before providing information to them.

9. International Users

Light Bringer Softwares is based in Pakistan, but our website and games may be offered to users in many countries. By using our website or providing information to us, you understand that your information may be collected, stored, used, and processed in countries other than your own, which may have different data protection laws. If we engage service providers in other countries, your information may also be processed there. Users in the European Union generally have rights such as access, correction, erasure, objection, restriction, and, where applicable, portability of their personal data. (commission.europa.eu)

10. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• maintain accounts;
• provide requested services;
• complete transactions;
• respond to support requests;
• keep business and financial records;
• enforce agreements;
• comply with legal, tax, accounting, or regulatory obligations;
• resolve disputes.

How long we keep data may depend on the type of information and why it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through this website without authorization where required by applicable law. If we learn that we have collected personal information from a child under 13 in a manner not permitted by applicable law, we will take reasonable steps to delete that information.

If a portion of our website, a future game, or a specific feature becomes directed to children under 13, or if we have actual knowledge that we are collecting personal information from a child under 13, we may provide additional child-privacy notices and obtain verifiable parental consent where required by applicable law before collecting, using, or disclosing that information. U.S. COPPA rules may apply not only to child-directed services, but also in some cases to general-audience services that have actual knowledge they are collecting personal information from a child under 13. (ftc.gov)

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us at support@lightbringersoftwares.com.

13. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain information;
• object to or request restriction of certain processing;
• withdraw consent where processing is based on consent;
• request a portable copy of certain data, where applicable;
• opt out of marketing emails by using the unsubscribe link or contacting us.

To exercise a privacy request, contact us at support@lightbringersoftwares.com We may need to verify your identity before responding. For users covered by EU privacy rules, organizations generally must respond without undue delay and, in many cases, within one month. (commission.europa.eu)

14. Marketing Communications

If you sign up for newsletters, updates, or promotional emails, we may send you communications about:

• game updates;
• release announcements;
• development news;
• events;
• promotions;
• community or content updates.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

15. Separate Game Terms and EULAs

As Light Bringer Softwares develops and publishes games, including on Steam, we may use separate legal terms for specific products, including:

• End User License Agreements (EULAs);
• game-specific privacy notices;
• beta test terms;
• community guidelines;
• platform-specific store terms.

If there is a conflict between this Privacy Policy and a game-specific privacy notice or product-specific term, the more specific notice may control for that particular game or service.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, legal requirements, or planned game releases.

When we make changes, we will post the updated version on this page and revise the Last Updated date above. If changes are material, we may also provide additional notice where appropriate.

17. Contact Us

If you have questions, concerns, or privacy requests, please contact us:

Light Bringer Softwares  Email: support@lightbringersoftwares.com Support Email: support@lightbringersoftwares.com  Address: 229-A, Naz Digital Plaza, M.A. Jinnah Road Saddar, Karachi  Country: Pakistan